Terms & Conditions

Welcome to Sula. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

Orders & Payment

All Sula pieces are made to order, and full payment is required at the time of purchase. Once an order is placed, it cannot be canceled or modified. Please review your details carefully before completing checkout.

We accept all major credit cards and secure payment methods. All transactions are processed through a trusted third-party payment provider, and we do not store any payment information.

Production & Shipping

Each Sula piece is made to order, with care and intention. Please allow 5–6 weeks for production and fulfillment. You’ll receive a confirmation email with tracking details once your order has shipped.

Please ensure your shipping information is accurate when placing your order. Sula is not responsible for packages lost due to incorrect addresses submitted during checkout. All orders are insured during transit, but once delivered and signed for, Sula is no longer liable.

All orders are shipped via FedEx or UPS Overnight with Signature Required. We offer complimentary shipping on all U.S. orders.

Local Delivery – No Charge
If you're located in Southern California (Santa Barbara, Los Angeles, Orange County, or San Diego), we’re happy to hand-deliver your piece at no additional cost.

At this time, we are not offering international shipping. If you're outside the U.S. and interested in placing an order, please get in touch — we’ll do our best to accommodate.

Returns & Exchanges

Because each piece is made to order specifically for you, all sales are final. We are unable to offer returns, exchanges, or refunds at this time.

If you believe your item arrived damaged or there was an issue with your order, please reach out to us within 48 hours of delivery at hello@sulalosangeles.com. We’ll work with you to make it right.

We appreciate your understanding and your support of a slow, intentional process.

Custom Orders

We love working with clients to create custom designs. Whether it’s a meaningful gift or a personal keepsake, custom requests are welcomed at Sula. 

Our founder, Iza, works one-on-one with every client to bring these pieces to life. To inquire, please reach out to hello@sulalosangeles.com with your idea, inspiration, or questions.

Please note, all custom orders are final sale and require a non-refundable deposit before production begins. 

Intellectual Property

All designs, images, and content on this website are the property of Sula and may not be copied, reproduced, or distributed without permission.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Policy Updates

Sula reserves the right to update these terms at any time. Any changes will be reflected on this page. By continuing to use our website, you agree to these Terms & Conditions.

Thank you for choosing Sula. 

For any questions, please contact us at hello@sulalosangeles.com.